Two Small Men With Big Hearts Grande Prarie — Moving Company in Grande Prairie

Reviews of Two Small Men With Big Hearts Grande Prarie

• Alexander

  Added 2016.10.01

  Damaged items: this is extensive. I opted for basic insurance (not understanding that I would come to regret this, but that the claim process is basically useless offering payment of .60/lb which will do nothing to repair all the damage to our furniture). Also a caveat added in the small print: any furniture containing particle board or veneer does not qualify for coverage. Find me any modern piece of furniture that doesn’t contain either of those things - but it’s their escape clause for having to pay for the damage they cause.
• Grace

  Added 2016.08.17

  A brand new master bedroom set - both dressers gouged through the finish to the bare wood beneath. Edges chipped, hardware bent. Legs for the king size bed disappeared, no hardware to put the bed back together at the other end.
• Sean

  Added 2016.06.13

  New coffee table scratched through the top, edges chipped and finish worn through.
• Sebastian

  Added 2016.03.13

  Mattress protectors were paid for and not used for the King bed, mattress loaded into truck and storage with my sheets on it. Now stained and filthy.
• Sophia

  Added 2016.02.24

  3. Antique jewelry that was in my dresser (a great-grandmothers ring) disappeared. I should never have left jewelry in a dresser and should have packed it myself.
• Carlos

  Added 2016.02.09

  Antique china packed into styrofoam edges without paper padding to surround. 5/6 cups shattered.
• Juan

  Added 2015.08.27

  All dining room chairs with deep scratches, damage to finish, tabletop scratched and edges chipped.
• Connor

  Added 2015.08.18

  1. All our daughter’s clothing from her closet was packed into a contractor sized garbage bag and not boxes as other closets were. I don’t know why this was the case. The bag of clothing disappeared. An entire wardrobe gone. I was then informed the insurance doesn’t cover “disappearance” only damage and I could file a complaint with the RCMP but that is all they could offer.
• Jesus

  Added 2015.07.07

  As we predicted the truck was not large enough, they then had to scramble for another truck to finish loading and we had to pay for two trucks, drivers and fuel and taxes.
• Gabriel

  Added 2015.06.15

  All of these missing items have left us with no recourse except “file a complaint with the RCMP and they can do an investigation”. This company had approximately 6 different young men coming and going “packing” throughout the day, they had no quality control for packing technique or accountability.
• Hunter

  Added 2014.09.13

  They then unloaded our belongings, punched a hole in the drywall of the rental, claimed they would pay for the repair and when an invoice was submitted (we paid out of pocket and were told we would be reimbursed) they ignored our emails and refused to pay.
• Samuel

  Added 2014.07.20

  Booked these guys to move me into my 2 bedroom apartment, they were great, worked really fast even with the suite being on the top floor with no elevator. Very friendly guys, i definitely recommend them.
• Ashton

  Added 2014.06.20

  I would give NO STARS if that were an option.
• Samuel

  Added 2014.04.10

  On moving day “CJ” and what can only be described as a “motley crew” of young men who all showed up late to begin packing. They showed up with a 24’ truck to pack a 4 bedroom house into. My husband immediately informed them that truck was woefully undersized for the amount of furniture and belongings we would be transporting. He was assured that “they would make it fit”. They began packing. In hopes of keeping this short I will now move into point form to itemize our damages and missing items.
• Olivia

  Added 2014.01.15

  Bookcase finish damaged where the straps were tightened across the front and inadequate padding. Dark finish now marred to bare wood beneath.
• Daniel

  Added 2014.01.07

  In short: I wouldn’t recommend this company to my worst enemy. Steer clear unless you want your furniture damaged and belongings to disappear, and be told that you can go to the RCMP. They take no responsibility for who they hire, they have no standard of accounting for the belongings going into and out of their trucks (no manifest or inventory system at all!)
• Elijah

  Added 2013.10.04

  4. A hydraulic jack belonging to my husband also disappeared.
• Daniel

  Added 2013.05.15

  2. A large rack of elk antlers disappeared.